They – you know, them, the experts – tell us that we all have a favorite topic, one we would rather talk about than anything else, and that topic is …

Last week we talked about opportunities lost. I shared several stories of clients who told me of their decisions to discontinue doing business with certain people or companies simply because …

All of us who own businesses or whose jobs require us to acquire clients know how difficult it can be to find a new customer. The task can, at times, …