Courtesy is Accessible to Us All

Last week we talked about opportunities lost. I shared several stories of clients who told me of their decisions to discontinue doing business with certain people or companies simply because …

An Easy Way To Lose A Customer

All of us who own businesses or whose jobs require us to acquire clients know how difficult it can be to find a new customer. The task can, at times, …

The Most Important Goal of All

I have always believed in the importance of setting goals. A well-defined and thoughtfully constructed goal becomes a blueprint which, if faithfully adhered to, can culminate in the realization of …

Which Direction Will You Choose?

Decisions! Day in and day out we go through life busily making decisions. It could well be argued that we are little more than decision-making machines and each decision brings …

A Whining Way of Life

Do you know people like this? They find fault with everything. Whenever an idea is presented, they immediately come up with 100 reasons why it can’t or won’t work. They …

What Makes a Visionary

An oft-quoted verse from the Book of Proverbs tells us, “Where there is no vision, the people perish.“ I am no biblical scholar and would not even pretend to be …

How to Measure TRUE Cost

There is a question we ask each time we are contemplating making a buying decision. We seek the answer to this question so as to provide ourselves with the information …