Strategies for Dealing With Difficult People
A question I am frequently asked is “How do you deal with difficult people” There is not a “one size fits all” answer to this question. I do believe there …
Building Relationships? Stop Making This Error
There is a great story about building relationships. It starts with a young reporter given an assignment to interview two politicians competing for a seat in an upcoming election. She …
Interpreting Behaviour: Are You Good at It?
Interpreting Behaviour: Are You Good at It? When it comes to interpreting behaviour, are you a mind reader? Do you have that rare ability to know precisely what another person …
Light Your Own Fire
We all have things we want, goals we would like to achieve and projects we would like to complete. The likelihood of us succeeding in our endeavors almost always comes …
Entitlement is Not A Right
Entitlement is Not a Right Having served as a member of a condominium Board of Directors for more than 12 years, I have become accustomed to dealing with people who …
Dealing with Difficult People
Dealing with Difficult People Every office has one. At least one. Some have many. You know what I mean? Difficult people.Difficult people are not going anywhere. Which means you need …
What Makes a Good Apology?
What Makes a Good Apology? “Love means never having to say you’re sorry.” That line, made famous in the 1970’s movie Love Story, served ostensibly to teach us true love …
Conflict is in the Eye of the Beholder
Conflict is in the Eye of the Beholder Conflict! It’s part of our lives whether we like it or not. We don’t begin each day hoping that conflict will present …
It’s Not About Blame
It's Not About Blame I experienced a problem this week that served to underscore the problem with blame. My wife Gimalle and I live in a two-tower condominium complex and …
Look Past First Impressions
Look Past First Impressions You are interviewing a person for a senior management position within your company, and you’re keenly observant of the interviewee’s behaviour. After all, first impressions are …