Look Past First Impressions
Look Past First Impressions You are interviewing a person for a senior management position within your company, and you’re keenly observant of the interviewee’s behaviour. After all, first impressions are …
Do This, and Do It Well for Good Customer Service
Do This, and Do It Well for Good Customer Service The calibre of great business conduct – exceptional customer service – is not measured when things are going well, but …
The Answer is Asking Good Questions
The Answer is Asking Good Questions A commonly asked question parents ask their children is “Why do you ask so many questions?” And the response: What better way to get …
Want to Be a Terrible Boss? Here’s How.
Want to Be a Terrible Boss? Here's How. When someone wants to be a good boss, even if they’ve only had a terrible boss to learn from, I’m reminded of …
The Response to a Mistake: There is Only One
The Response to a Mistake: There is Only One Mistakes – we’ve all made them, and, being human, we will all make more of them. The question is not whether …
26. I’ll vote for you if you just promise to stop talking
I watched Barak Obama deliver his State of the Union address the other night. Love him or hate him, strongly agree or violently oppose his every word, view him as …