The Power of Discipline
When addressing troops during Operation Desert Storm, General Normal Schwarzkopf made an iconic statement: “Shined shoes save lives.” In making that statement Gen. Schwarzkopf was not referring to the military …
Want to Build Good Relationships? Stop Making This Error
There is a great story about building good relationships. It starts with a young reporter given an assignment to interview two politicians competing for a seat in an upcoming election. …
The Key to Good Customer Service
The Key to Good Customer Service There are many causes of conflict, however the primary cause of conflict always circles back to one thing: unmet expectations. Here’s what I mean. …
Truth, Consequences & The 2017 Person of the Year
“You are free to choose, but you are not free of the consequences of your choice.” It may be safe to say that over the past 60 days, we have …
Getting Results At Work: Prioritize THIS First
When my clients ask me how to get their results at work, I tell them to prioritize one thing. Here’s a quiz for you: How important is being the …
The Downside of Social Media for Jobseekers
The Downside of Social Media for Jobseekers A recent conversation with a client was a stark reminder about the downside of social media for jobseekers, and the irreversible damage it …
How to Find New Leads, 30-50 Each Week
How to Find Leads, 30-50 Each Week How to find new leads is the biggest challenge in sales. Salespeople seldom fail because they lack the requisite knowledge of their products …
All Managers Must Have This One Goal
All Managers Must Have This One Goal Of course there is no such thing as the perfect manager, but a woman I met recently may come close. “Be the change …
Hey Bosses, Try This – The Behaviour All Managers Should Model
Hey Bosses, try this – The Behaviour All Managers Should Model What is it about some workplaces that cause some people to be excited about going to work every day …
Customer Service: How Does Your Team Treat Your Clients?
Customer Success: How Does Your Team Treat Your Clients? We’ve been talking about bad customer service. We discussed the importance of taking ownership of mistakes, the importance of rectifying them …