The Power of Discipline
When addressing troops during Operation Desert Storm, General Normal Schwarzkopf made an iconic statement: “Shined shoes save lives.” In making that statement Gen. Schwarzkopf was not referring to the military …
Building Relationships? Stop Making This Error
There is a great story about building relationships. It starts with a young reporter given an assignment to interview two politicians competing for a seat in an upcoming election. She …
How Well Do You Manage Expectations?
How Well Do You Manage Expectations? There are many causes of conflict, however the primary cause of conflict always circles back to one thing: unmet expectations. Here’s what I mean. …
Truth, Consequences & The 2017 Person of the Year
“You are free to choose, but you are not free of the consequences of your choice.” It may be safe to say that over the past 60 days, we have …
Prioritize THIS First
When my clients ask me how to improve their results at work, I tell them to prioritize one thing. Here’s a quiz for you: How important is being the …
The Downside of Social Media for Jobseekers
The Downside of Social Media for Jobseekers A recent conversation with a client was a stark reminder about the irreversible damage that may result when we showcase our every move …
How to Find Leads, 30-50 Each Week
How to Find Leads, 30-50 Each Week How to find new leads is the biggest challenge in sales. Salespeople seldom fail because they lack the requisite knowledge of their …
A Goal for All Managers
A Goal for All Managers Of course there is no such thing as the perfect manager, but a woman I met recently may come close. “Be the change you wish …
Hey Bosses, Try This – The Behaviour All Managers Should Model
Hey Bosses, try this – The Behaviour All Managers Should Model What is it about some workplaces that cause some people to be excited about going to work every day …
Treating Others with Dignity and Respect: Does Your Team Do It?
Treating Others with Dignity and Respect: Does Your Team Do It? We’ve been talking about bad customer service. We discussed the importance of taking ownership of mistakes, the importance of …