The Power of Discipline
When addressing troops during Operation Desert Storm, General Normal Schwarzkopf made an iconic statement: “Shined shoes save lives.” In making that statement Gen. Schwarzkopf was not referring to the military …
When addressing troops during Operation Desert Storm, General Normal Schwarzkopf made an iconic statement: “Shined shoes save lives.” In making that statement Gen. Schwarzkopf was not referring to the military …
There is a great story about building good relationships. It starts with a young reporter given an assignment to interview two politicians competing for a seat in an upcoming election. …
The Key to Good Customer Service There are many causes of conflict, however the primary cause of conflict always circles back to one thing: unmet expectations. Here’s what I mean. …
“You are free to choose, but you are not free of the consequences of your choice.” It may be safe to say that over the past 60 days, we have …
When my clients ask me how to get their results at work, I tell them to prioritize one thing. Here’s a quiz for you: How important is being the …
The Downside of Social Media for Jobseekers A recent conversation with a client was a stark reminder about the downside of social media for jobseekers, and the irreversible damage it …
How to Find Leads, 30-50 Each Week How to find new leads is the biggest challenge in sales. Salespeople seldom fail because they lack the requisite knowledge of their products …
All Managers Must Have This One Goal Of course there is no such thing as the perfect manager, but a woman I met recently may come close. “Be the change …
Hey Bosses, try this – The Behaviour All Managers Should Model What is it about some workplaces that cause some people to be excited about going to work every day …
Customer Success: How Does Your Team Treat Your Clients? We’ve been talking about bad customer service. We discussed the importance of taking ownership of mistakes, the importance of rectifying them …