70. Groceries must be bought on Thursday.
Our discussion last week on the Habit of Flexibility brought a spate of calls from readers anxious to share some of their stories. The one … Read More
248. Service excellence – we shouldn’t have to look for it.
A few weeks ago I had the opportunity of presenting a two day workshop for an out-of-town, client. The event took place in a local … Read More
69. Try, try and try again.
In the mid-1800’s W. E. Hickson, a British educational writer, coined the proverb; Tis a lesson you should heed: Try, try, try again. If at … Read More
247. Knowledge isn’t always power.
During a recent visit to a bookstore I was fascinated at the number of titles in the “weight loss” section. It seems that every day … Read More
68. Grandma knows best.
Graham called to tell me that my last two blogs have reminded him of his grandmother. She passed away two years ago at the age … Read More
246. We train people how to treat us.
Last week we discussed how all behavior leads to a consequence and how, therefore, by choosing our behavior we automatically choose the consequence that follows … Read More
67. The vote is in – we need to do more of this.
My blog last week on The Habit of Sucking It Up must have struck a chord with a number of readers as I received more … Read More
245. Choose the behavior, choose the consequence.
I rode the elevator with a neighbor the other morning who was bemoaning the fact that she had received a $170.00 ticket for texting while … Read More
66. Not just for princesses.
Jerry called and he sure had a lot to say. I have not spoken with Jerry before and he felt it was time we had … Read More
244. Tell me what you expect of me.
A few weeks ago I received a call from a manager in a large, international energy company. He had a request, one which is not … Read More