The customer is always right, but only if they insist.
There is a deep-seated myth about customer service: it is not measured by how we are treated when things are going well, it is measured … Read More
Time to unite.
Tuesday, April 16, 2009 was a very big day here in Alberta. We went to the polls, we voted, and we elected a new government … Read More
800 and Counting
Way back, way, way back on July 17, 2010, I began my blog this way. Today is my 50th. My 50th blog. I learned an … Read More
Decide What You Focus On
I have never considered myself to have any form of psychic ability and my track record in predicting the future is, at best, dismal. They … Read More