The Power of Discipline
When addressing troops during Operation Desert Storm, General Normal Schwarzkopf made an iconic statement: “Shined shoes save lives.” In making that statement Gen. Schwarzkopf was … Read More
Want to Build Good Relationships? Stop Making This Error
There is a great story about building good relationships. It starts with a young reporter given an assignment to interview two politicians competing for a … Read More
The Key to Good Customer Service
The Key to Good Customer Service There are many causes of conflict, however the primary cause of conflict always circles back to one thing: unmet … Read More
Truth, Consequences & The 2017 Person of the Year
“You are free to choose, but you are not free of the consequences of your choice.” It may be safe to say that over the … Read More
Getting Results At Work: Prioritize THIS First
When my clients ask me how to get their results at work, I tell them to prioritize one thing. Here’s a quiz for you: … Read More
The Downside of Social Media for Jobseekers
The Downside of Social Media for Jobseekers A recent conversation with a client was a stark reminder about the downside of social media for jobseekers, … Read More
How to Find New Leads, 30-50 Each Week
How to Find Leads, 30-50 Each Week How to find new leads is the biggest challenge in sales. Salespeople seldom fail because they lack the … Read More
All Managers Must Have This One Goal
All Managers Must Have This One Goal Of course there is no such thing as the perfect manager, but a woman I met recently may … Read More
Hey Bosses, Try This – The Behaviour All Managers Should Model
Hey Bosses, try this – The Behaviour All Managers Should Model What is it about some workplaces that cause some people to be excited about … Read More
Customer Service: How Does Your Team Treat Your Clients?
Customer Success: How Does Your Team Treat Your Clients? We’ve been talking about bad customer service. We discussed the importance of taking ownership of mistakes, … Read More