The Power of Discipline
When addressing troops during Operation Desert Storm, General Normal Schwarzkopf made an iconic statement: “Shined shoes save lives.” In making that statement Gen. Schwarzkopf was … Read More
Your Personal Naughty & Nice List
In the months leading up to Christmas, children all over the world take time to write letters to Santa. Some ask for specific toys for … Read More
The One Costly Business Mistake You Need to Avoid
I recently received a call from a person who asked if he could meet with me in order to introduce himself and a line of … Read More
Toxic Behaviour at the Workplace
You’ve probably heard someone say politics are getting uglier, and maybe you’ve said it yourself. I’ve noticed workplace politics are mirroring that trend. With … Read More
Dealing With Mistakes: It’s Not About Blame
Dealing With Mistakes: It’s Not About Blame I experienced a problem this week that served to underscore the problem with blame. My wife Gimalle and … Read More
New Supervisor Challenges: Advice for New Managers
New Supervisor Challenges: Advice for New Managers How would you gain the confidence of your team as a new manager, especially if they are resistant … Read More
Always Do More Than You Get Paid For
Always Do More Than You Get Paid For A recent conversation with a long-time client – a successful business owner – validated for me my … Read More
Do This, and Do It Well for Good Customer Service
Do This, and Do It Well for Good Customer Service The calibre of great business conduct – exceptional customer service – is not measured when … Read More