The customer is always right, but only if they insist.
There is a deep-seated myth about customer service: it is not measured by how we are treated when things are going well, it is measured … Read More
Time to unite.
Tuesday, April 16, 2009 was a very big day here in Alberta. We went to the polls, we voted, and we elected a new government … Read More
800 and Counting
Way back, way, way back on July 17, 2010, I began my blog this way. Today is my 50th. My 50th blog. I learned an … Read More
Decide What You Focus On
I have never considered myself to have any form of psychic ability and my track record in predicting the future is, at best, dismal. They … Read More
Who Has Time to Be Sick?
I have often spoken of the remarkably inspirational power of repeated success. By this I mean the inspiration that pushes us forward not because we … Read More
This is Your Most Precious Commodity
What is the most precious commodity in your life? Ask 10 people this question and I guarantee you will get 10 different answers ranging from … Read More
Choose Your Wolf Carefully
Many years ago, I was told a legendary tale of great wisdom that originated more than two centuries ago and has passed through the generations. … Read More
The Choice Is Yours
Have you ever felt so defeated you just wanted to give up and run away? Have you ever felt so exhausted you had nothing left … Read More
Productivity: Is the Solution LESS Sleep?
You’re busy. You’re being pulled in every direction. You’re constantly wrestling with what to do now vs what to put off until later. You add … Read More
Only 312 Days Left
Today, February 22nd, is the 53rd day of the year. Slightly more than 1/7th of 2019 is behind us. Did you set large, challenging … Read More