Conflict: It’s in the Eye of the Beholder
Conflict: It’s in the Eye of the Beholder Conflict! It’s part of our lives whether we like it or not. We don’t begin each day … Read More
Dealing With Mistakes: It’s Not About Blame
Dealing With Mistakes: It’s Not About Blame I experienced a problem this week that served to underscore the problem with blame. My wife Gimalle and … Read More
Look Past First Impressions When Meeting New People
Look Past First Impressions When Meeting New People You are interviewing a person for a senior management position within your company, and you’re keenly observant … Read More
Do This, and Do It Well for Good Customer Service
Do This, and Do It Well for Good Customer Service The calibre of great business conduct – exceptional customer service – is not measured when … Read More
Asking Good Questions: The Key to Getting Yourself Unstuck
Asking Good Questions: The Key to Getting Yourself Unstuck A commonly asked question parents ask their children is “Why do you ask so many questions?” … Read More
Want to Be a Terrible Boss? Here’s How.
Want to Be a Terrible Boss? Here’s How. When someone wants to be a good boss, even if they’ve only had a terrible boss to … Read More
The Response to a Mistake: There is Only One
The Response to a Mistake: There is Only One Mistakes – we’ve all made them, and, being human, we will all make more of them. … Read More
26. I’ll vote for you if you just promise to stop talking
I watched Barak Obama deliver his State of the Union address the other night. Love him or hate him, strongly agree or violently oppose his … Read More