Customer Care: It Will Make or Break Your Business
Customer Care: It Will Make or Break Your Business One of the hallmarks of a great company is customer care, especially when things go awry. We used to call it …
Do You Have This Key Trait Successful People Have?
Many people ask me which trait most leads to success. Have you ever been relentless in your pursuit of a goal? Relentless means no price too high, no task too …
One Secret to Be a Great Leader
Monday was an interesting day for me: I was severely berated recently during a meeting for suggesting a simple adage I know to be true: leaders don’t blame. My client, …
Reach the BIG goal: Where Will YOU Be in 100 Days?
Reach the BIG goal: Where Will YOU Be in 100 Days? What steps do you follow when you want to make the BIG change or reach the BIG goal? Let’s …
Struggle With Time Management? Try This.
Struggle With Time Management? Try This. Several months ago, I asked three clients to assist me in a small research project on time management. I was curious to learn how …
Conflict: It’s in the Eye of the Beholder
Conflict: It’s in the Eye of the Beholder Conflict! It’s part of our lives whether we like it or not. We don’t begin each day hoping that conflict will present …
The Surprising Link Between the Pareto Principle And Work Performance
The Surprising Link Between the Pareto Principle And Work Performance “No matter what I do, I can’t seem to shake the Pareto Principle.” This comment was hurled at me by …
Dealing With Mistakes: It’s Not About Blame
Dealing With Mistakes: It’s Not About Blame I experienced a problem this week that served to underscore the problem with blame. My wife Gimalle and I live in a two-tower …
New Supervisor Challenges: Advice for New Managers
New Supervisor Challenges: Advice for New Managers How would you gain the confidence of your team as a new manager, especially if they are resistant to you? This is not …
Is Asking For Help a Strength or a Weakness?
Is Asking For Help a Strength or a Weakness? She sat across the table and as I listened to her story, I felt her pain as acutely as if it …