To Start A Business, You Need This
A few years ago, I had a conversation with a client who, years earlier, had left a very promising corporate career to branch out on … Read More
Why Enjoying Success Means Never Giving Up
Why Enjoying Success Means Never Giving Up While walking through the +15 yesterday on my way to a client meeting, I ran into a long-time … Read More
Look Past First Impressions When Meeting New People
Look Past First Impressions When Meeting New People You are interviewing a person for a senior management position within your company, and you’re keenly observant … Read More
Do This, and Do It Well for Good Customer Service
Do This, and Do It Well for Good Customer Service The calibre of great business conduct – exceptional customer service – is not measured when … Read More
The Key to Good Customer Service
The Key to Good Customer Service There are many causes of conflict, however the primary cause of conflict always circles back to one thing: unmet … Read More
A True Story Of Terrible Customer Service
A True Story Of Terrible Customer Service Never once have I used the approximately 700 blogs I have posted in the eight years since I … Read More
Truth, Consequences & The 2017 Person of the Year
“You are free to choose, but you are not free of the consequences of your choice.” It may be safe to say that over the … Read More
Getting Results At Work: Prioritize THIS First
When my clients ask me how to get their results at work, I tell them to prioritize one thing. Here’s a quiz for you: … Read More
The Role of Culture in Workplace Harassment
The Role of Culture in Workplace Harassment Barely a day goes by recently without another high-profile celebrity, media executive, politician or person of prominence being … Read More
Try This One Exercise For Productivity
Try This One Exercise For Productivity Productivity is key if you’re trying to keep a small business going. Many of my clients are small business … Read More